POLICIES

SALT BEAUTY AND WELLNESS POLICIES

OUR ULTIMATE GOAL HERE AT SALT IS CLIENT SATISFACTION.  WE AIM TO PROVIDE NOT ONLY A GREAT SERVICE BUT ALSO A GREAT EXPERIENCE.  

REFUNDS

SHOULD ANY PROBLEMS ARISE WITH YOUR HAIR OR SPA SERVICE, PLEASE NOTIFY US WITHIN TWO WEEKS OF SERVICE DATE.  ALL SERVICE SALES ARE FINAL BUT WE WILL GLADLY CORRECT ANY CONCERNS THAT YOU ARE HAVING DURING THAT TWO WEEK PERIOD.  REFUNDS FOR SERVICES WILL NOT BE GIVEN.  

REFUNDS FOR UNOPENED AND UNUSED PRODUCTS / MERCHANDISE ARE ACCEPTED UP TO 14 DAYS AFTER DATE OF PURCHASE.  A 50% REFUND WILL BE GIVEN FOR OPENED / USED PRODUCTS UP TO 14 DAYS AFTER DATE OF PURCHASE.  

CANCELLATIONS AND NO SHOWS

PLEASE ARRIVE ON TIME FOR YOUR SCHEDULED APPPOINTMENT. SPA GUESTS SHOULD ARRIVE 15 MINUTES BEFORE START TIME.  

IF YOU ARRIVE MORE THAN 15 MINUTES PAST YOUR SCHEDULED APPOINTMENT TIME, YOUR SERVICE PROVIDER MAY RESCHEDULE YOUR APPOINTMENT TO ANOTHER DAY/TIME.  

WE ASK THAT YOU PROVIDE US WITH A 48-HOUR NOTICE FOR ANY SCHEDULE CHANGES SO THAT WE MAY ADJUST ACCORDINGLY. 

CANCELLATIONS WITH LESS THAN 48-HOUR NOTICE WILL BE CHARGED 25% OF THE SCHEDULED SERVICE AMOUNT.

NO-SHOWS WILL BE CHARGED 50% OF THE SCHEDULED SERVICE AMOUNT.  

CANCELLATION/NO-SHOW FEES MUST BE PAID IN ORDER TO SCHEDULE FUTURE APPOINTMENTS  

WE UNDERSTAND THAT SOMETIMES THINGS HAPPEN THAT ARE OUT OF YOUR CONTROL AND WE WILL DO OUR BEST TO WORK WITH YOU.  

PLEASE NOTE THAT SOME SERVICE PROVIDERS ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYED BY SALT.  BECAUSE OF THIS, PRICES/SERVICES/TIME/ETC. MAY BE DIFFERENT THAN WHAT IS ADVERTISED.